Increases in connectivity and automation have triggered a wave of technological innovations and have enabled a set of new business models. Amazon has revolutionized retailing, Uber is disrupting personal transportation, students from kindergarten to grad school learn new skills online, and algorithms are replacing investment managers at Wall Street. These new technologies replace “the old way of doing things” and often enhance the quality of products and services offered to us as consumers while simultaneously driving down costs.
Beyond the improvement in consumption experience, however, this trend comes along with major transformations in how companies operate, causing disruptions to established enterprises and threatening the work of millions of people. But, what will our work of tomorrow look like? Will our grandchildren still be taught by a human teacher? Will researchers looking for new drugs be replaced by artificial intelligence, just like truck drivers will become obsolete with autonomous vehicles? The purpose of this podcast series is to explore how technology will change the way companies run their operations and how this will impact how we work in the future. To truly understand this revolution, we first have to understand the nuts and bolts of today’s operations. What drives costs? What can still be improved?
Each episode will feature a particular industry. The first guest will help us understand the current way of doing things, the operations of the incumbent: What are the cost-quality trade-offs for a retailer, a cab company, a university, or a retail bank? And, what are the top companies in these industries doing to innovate? The guest in the second half of the show then will champion a new technology or business model that has the potential to transform the industry. By comparing the operations of the incumbent firms with the business model of the new firm, we can assess if and how quickly the new technology will succeed and how this will impact firms, consumers, and workers alike.
Segments
| Date | Topic | Guest |
| October 21, 2019 | Telemedicine | Krisda Chaiyachati, Medical Director of Penn Medicine’s OnDemand Virtual Care Rich Berner, CEO of MDLIVE Inc. |
| October 14, 2019 | Electrification | Omer Bar-Yohay, CEO of Eviation Kevin Gillis, Vice President of Product Development at GreenWorks |
| October 7, 2019 | Aviation | Matt Burchette, Senior Curator at the Museum of Flight J.F. Joseph, Aviation Consultant at Joseph Aviation Consulting, Colonel in the United States Marine Corps, and Captain for US AIRWAYS |
| September 30, 2019 | Professional Athletes | Michael Skimbo, Professional Madden Player for Lazarus Esports Erik Lorig, Former NFL Player, now Wharton MBA student |
| September 23, 2019 | Past, Present, & Future of Cars | Matt Anderson, Curator of Transportation at the Henry Ford Museum Dan Kan, Chief Product Officer and Co-Founder of Cruise at General Motors |
| September 16, 2019 | Waste Management | Brent Bell, VP of Recycling at Waste Management Brett Stevens, VP of Material Procurement at Terracycle |
| September 9, 2019 | Sports Organizations | Adam Davis, Chief Commercial Officer of Harris Blitzer Sports & Entertainment Andy Dinh, Founder and CEO of TSM |
| June 10, 2019 | Farming | Lon Frahm, President of Frahm Farmland Marcia Woods, CEO and Co-founder of FreshSpoke |
| June 3, 2019 | Investment Management | Lindsay Hans, Managing Director at Merrill Lynch Andy Rachleff, Co-founder and Executive Chairman of Wealthfront |
| May 13, 2019 | AI in Medicine | Eric Topol, Founder and Director of Scripps Research Translational Institute Kartik Hosanagar, author of A Human’s Guide to Machine Intelligence |
| May 6, 2019 | Call Centers | Chris Crowley, Chief Commercial Officer of Alorica Neeti Mehta, Co-founder of Automation Anywhere |
| April 29, 2019 | Police | Scott Thomson, Chief of Camden County Police Brian MacDonald, CEO of PredPol |
| April 15, 2019 | Tax Preparation | Paul Doughtery, Partner, EisnerAmper Varun Krishna, VP Product and Consumer Group, Intuit |
| April 8, 2019 | Mortgages | Alex Reilley, Sr. Mortgage Consultant at Trident Mortgage Company Bob Walters, President and COO of Quicken Loans |
| April 1, 2019 | Nursing | Chris Guerra, Clinical Nurse on Penn’s Trauma Surgical ICU Team Cory Kidd, Founder and CEO of Catalia Health |
| March 25, 2019 | Autonomous Driving | Jeremy McClain, Director of Systems & Technology at Continental AG Paul Newman, Co-Founder and CTO of Oxbotica |
| March 18, 2019 | Retail Disruption | Chris Riccobono, Founder of UNTUCKit Michael Suswal, Founder and COO of Standard Cognition |
| March 11, 2019 | Hotels | Laura Fuentes, Senior Vice President at Hilton Worldwide Michael Blake, Hospitality Technology Next Generation (HTNG) |
| February 25, 2019 | Food Delivery | Sam Hall, Chief Product Officer at Grubhub Kevin Peterson, Co-Founder and CEO of Marble |
| February 4, 2019 | Legal Services and Law Firms | Daniel Linna, Professor at Northwestern Pritzker School of Law Joshua Browder, Founder of DoNotPay |
| January 28, 2019 | Harvesting and Precision Farming | Kaan Kurtural, UC Davis Paul Bissett, CEO of Harvest CROO Robotics |
| January 14, 2019 | Facial Recognition | Shaun Moore, CEO of TrueFace Andrea Matwyshyn, Professor of Law and Co-Director of Center for Law, Innovation and Creativity, Northeastern University |
| January 7, 2019 | Games and PokemonGo | Tanya Thompson, Director of Global Product Acquisition, Hasbro Archit Bhargava, Head of Global Product Marketing, Niantic Inc. |
| December 10, 2018 | Games | Elaine Chase, Vice President of E-sports for Wizards of the Coast Gio Hunt, EVP and Executive Producer at Blizzard Entertainment |
| November 26, 2018 | Healthcare Innovation | Bon Ku, Assistant Dean for Health and Design, Thomas Jefferson University Grant Geiger, Founder and CEO of EIR Healthcare |
| November 19, 2018 | Furniture Production | Paul Downs, Founder and Owner, Paul Downs Cabinet Makers Kate Gulliver, Global Head of Talent at Wayfair |
| November 12, 2018 | Health Insurance | Rebecca Madsen, Chief Consumer Officer, United Healthcare Tony Miller, CEO of Bind health insurance |
| November 5, 2018 | Training and VR | Derek Belch, CEO and Founder of STRIVR Labs Christi Jefferson, Ron Branca, Penn Medicine’s Simulation Center |
| October 29, 2018 | Coaching | Paul Annacone, Author, Coaching for Life Xeno Müller, Elite rowing coach and Olympic gold medalist |
| October 22, 2018 | Journalism and Reporting | Jeremy Gilbert, Director for Strategic Initiatives at the Washington Post Matt Boggie, Executive Director of the NY Times R&D Lab |
| October 15, 2018 | Shipping and Logistics | Greg Hewitt, CEO of DHL Express Bob Farrell, CEO of Globaltranz |
| October 8, 2018 | Investment | Erik Davidson, Chief Investment Officer and Executive Vice President at Wells Fargo Private Bank Jon Stein, CEO and Founder of Betterment |
| October 1, 2018 | Payment Processing | Kamila Chytil, Chief Operating Officer MoneyGram Michael Todasco, Director of Innovation at PayPal |
| September 24, 2018 | Minute Clinic vs ER | Jesse Pines, Professor of Emergency Medicine, George Washington University Sharon Vitti, Senior Vice President and Executive Director, CVS MinuteClinic |
| September 17, 2018 | Sleep Clinics | Dr. Gandis Mazeika, Founder, Sound Sleep Health Dr. Nalaka Gooneratne, Associate Professor, Perelman School of Medicine |
| September 10, 2018 | Brewing | Trevor Pritchett, CEO of Yards Brewing Kandy Anand, Chief Growth Officer for Molson Coors |
| September 3, 2018 | Recruiting | John Hausknecht, Professor at Cornell University Ian Siegel, CEO and co-founder of Zip Recruiter |
| August 27, 2018 | Realtors | Bob Goldberg, CEO of the National Association of Realtors Jeremy Wacksman, President of Zillow |
| August 20, 2018 | Connected Cars | Barry Ratzlaff, Vice President of Customer Satisfaction at Hyundai Motor America Glen Devos, CTO and President of the Mobility and Services Group at Aptiv |
| August 13, 2018 | Power Tools | Gregg Wallace, Director of US Tech Office at Hilti Sonesh Shah, Vice President for Brand and Digital at Bosch Power Tools North America |
| July 2, 2018 | Policing and Security | Peter Newsham, Chief of Police, Metropolitan Police Department, Washington D.C. Tom Joyce, VP for Business Development, Vigilant Solutions |
| June 25, 2018 | Language Education | Christina Frei, Executive Director of Language Instruction for the School of Arts & Sciences, University of Pennsylvania John Hass, President and CEO, Rosetta Stone |
| June 18, 2018 | Bikes and Bike Sharing | Bob Burns, President, BCycle Justin Dawe, President, Scoot |
| June 11, 2018 | Apparel Production | Doug Ewert, CEO, Tailored Brands John Strotbeck, CEO, Boathouse Sports |
| June 4, 2018 | Travel | Michael Edwards, Chief Growth Officer, Intrepid Travel Ryan Callahan and JT Kane, Co-Founders, Highline |
| May 21, 2018 | Shopping and Meal Kits | Sarah Mastrorocco, VP, Business Development, Instacart Josh Hix, Co-Founder, CEO, Plated |
| May 14, 2018 | Consulting | Nicolas Reinecke, Co-Founder, QUAEST |
| May 7, 2018 | Healthcare | Georges Markarian, Neurosurgeon, Center for Neuro and Spine Neil Malhotra, Assistant Professor of Neurosurgery and Orthopedic Surgery; Vice Chair of Operations in the Department of Neurosurgery, Penn Medicine |
| April 30, 2018 | Rental Cars | Sebastian Birkel, CEO of Sixt Rent-a-Car USA Tom Wang, Chief Product Officer at Turo |
| April 23, 2018 | Education | Renee Patton, Director of US Public Sector Education at Cisco Leah Belsky, VP of Global Enterprise Development at Coursera |
| April 16, 2018 | Insurance | Mark Pitchford, Chief Marketing and Sales Officer of Esurance Kyle Nakatsuji, CEO and Co-Founder of Clearcover |
| April 9, 2018 | Hotels | Steven Dominguez, VP of Global Brands for Hyatt Place and Hyatt House Jeff Hurst, Chief Commercial Officer at HomeAway |
| April 2, 2018 | Journalism | Stan Wischnowski, Executive Editor and Sr. VP of Philadelphia Media Network Zohar Dayan, CEO and Co-Founder of Wibbitz |
| March 26, 2018 | Flying cars | Jeff Knueppel, General Manager at SEPTA Florian Reuter, CEO of Volocopter |
| March 19, 2018 | Robotics | Chris Jones, VP of Technology at iRobot Omar Abdelwahed, Head of Studio at Softbank Robotics America |
| March 12, 2018 | Cancer care | Robert Vonderheide, Director of Penn’s Abramson Cancer Center Nils Lonberg, Head of Oncology Discovery Biology at Bristol-Myers Squibb |
| March 5, 2018 | Flexible Staffing & Gig Economy | Ryan Sutton, District President at Robert Half Brent Messenger, Global Head of Community at Fiverr |
| February 19, 2018 | Meat Processing | Thomas Bowman, Lead Research Chef at JUST Will Harris, Fourth generation owner at White Oak Pastures |
| February 12, 2018 | Retail Banking | Chris Britt, CEO and Founder of Chime Bill Demchak, CEO of PNC Bank |
| February 5, 2018 | Construction | Matt Papenfus, Senior Vice President at Turner Construction Scott Peters, President and Co-Founder of Construction Robotics |
| January 29, 2018 | Radiology | Alice Chong, Assistant Professor of Clinical Radiology at Penn’s Perelman School of Medicine Prashant Warier, Co-Founder and CEO of Qure.ai |
| January 15, 2018 | Call Centers | Angela Garfinkel, Founder and President of Quality Contact Solutions (QCS) Mikhael Naumov, Co-Founder, President, and CSO of DigitalGenius |
| December 11, 2017 | Professional Sports | Seth Rabinowitz, Director of Fan Engagement at the New York Jets Kyle Bautista, Vice President and General Manager at Complexity Gaming |
| November 27, 2017 | New User Experiences | Eric Merz, Creative Producer at Universal Orlando Resort Nick Franklin, former Executive Vice President of Next Generation Experiences at Disney |
| November 20, 2017 | Learning | Stephen Laster, Chief Digital Officer at McGraw-Hill Education Jennifer Neumaier, Enterprise Sales Manager of Learning Solutions at LinkedIn |